HELP CENTER
Frequently Asked Questions
Everything you need to know about shopping with VÉRA.
Common Questions
Standard shipping typically takes 7–14 business days. Expedited options are available at checkout. Once your order ships, you'll receive a tracking link via email.
All VÉRA pieces are crafted from high-quality materials including 18k gold vermeil over sterling silver, stainless steel, and rhodium-plated brass. With proper care — avoiding water, perfume, and sweat — your pieces will maintain their finish for years.
Yes! We offer a 14-day return window on all non-personalized items. Items must be unworn and in original packaging. To start a return, contact us at hello@verajewelry.com.
Yes — personalized and custom-engraved pieces are made just for you, so they are final sale and cannot be returned or exchanged unless there is a defect or error on our part.
We currently ship to Canada, the United States, the UK, and Australia. International shipping times vary by destination (10–21 business days). Import duties and taxes may apply and are the responsibility of the buyer.
Once your order is fulfilled, you'll receive a shipping confirmation email with your tracking number. You can also visit our Track Your Order page for real-time updates.
STILL NEED HELP?
We're Here for You.
Our team is available Monday–Friday, 9am–5pm EST. We typically respond within 24 hours.