POLICIES
Return Policy
Last updated: June 2025.
Our Return Window
We accept returns within 14 days of delivery. Items must be unworn, undamaged, and returned in their original VÉRA packaging. We do not accept returns after 14 days from the delivery date.
How to Start a Return
Email us at hello@verajewelry.com with your order number and reason for return. We'll reply within 1–2 business days with return instructions. Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. Shipping costs are non-refundable.
Exchanges
We're happy to exchange items for a different size or style, subject to availability. Contact us at hello@verajewelry.com to arrange an exchange. If the replacement item is of higher value, you'll be charged the difference.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
Personalized or custom-engraved pieces
Sale or discounted items marked as final sale
Items showing signs of wear, damage, or missing original packaging
Damaged or Defective Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We'll make it right at no cost to you — no questions asked.
Questions about our return policy? Reach out to us at hello@verajewelry.com — we're always happy to help.